Professional Communication Skills
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Aims
To be able to reflect and improve communication skills.
Objectives
• To review professional basis for communication
• To identify barriers to communication
• To develop/review skills to overcome barriers to communication
• To be able to respond to emotional aspects of communication
• To be able to develop professional communication skills
• To improve confidence in dealing with difficult conversations
Target Audience
This course is for professionals
and managers to improve their communication skills.
Course Content
• What does professional communication mean?
• Use of language patterns
• Communication model
• Levels of listening
• Role of body language in communication
• 5 Non-Verbal communication (NVC) postures
• Anchoring emotional states
• Blocks/ barriers to communication
• Theoretical underpinnings of communication
• Biological theories – Rational Vs. Emotional thinking
• Empathy statements
• People who value differences
• Principles of professional communication
• Starting difficult conversations
• Emotional resilience
• Delivering bad news
• Dealing with anger in communication
Course Mapping
This course has been mapped to the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 (Part 3), the Care Quality Commission (Registration) Regulations 2009 (Part 4), and the CQC Guidance for providers on meeting the regulations. It also complies with Regulation 12 Safe Care and Treatment and Regulation 18 Staffing of the CQC fundamental standards are met.
Course Type
This course is delivered on site, at the client’s premises or nominated venue.
Summary & Booking
This course involves a mixture of group and individual work and requires the application of critical reflective thinking during the day. It is designed for professionals and covers a range of interactive learning approaches and techniques, designed to enable staff to reflect upon own practice. The course is mapped to HCPC and Social Work England requirements. The course is specifically designed for managers, social workers, AMPHS and OTs.