De-escalation and Communication - Level 2 & 3
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Summary & Booking
This course involves a mixture of group and individual work and requires the application of critical reflective thinking during the day.
In addition, the course utilises a professional actor for scenarios as a further option. This enables staff to review and reflect upon their skills in this area.
The level 2 programme is a half-day, suitable for introduction and refresher training.
The level 3 is a full-day programme that goes into the subject in more depth.