All in 1 day CQC mapped refresher training
Click on each tab to see additional course information
Aims
To complete the annual CQC refresher training and practical assessments
Objectives
• To understand their current legal responsibilities
• To be assessed on core practical care skills i.e. basic life support/ infection control/ MH objects
• Be able to demonstrate their competency to practise
• To refresh their knowledge of new and existing care standards and guidance
• To reflect upon their current practise
• Be able to better support their organisation in the CQC inspection process
Target Audience
This course is the annual refresher training for existing Health and Social Care staff: it is not suitable or recommended for staff without existing social care and health experience (it is class based training with practical skill assessment elements of resuscitation, infection control and manual handling).
Course Content
• The 7 Standards and codes of conduct and practice that relate to their role
• CQC inspection awareness
• Duty of Care
• Deal with Comments and complaints
• Equality and Diversity
• Person centred care (Work in a person-centred way)
• Communication
• Positive behaviour support and non-restrictive practice
• Privacy and Dignity
• Fluids, hydration and nutrition
• Food hygiene
• Specific conditions overview -Awareness of mental health, dementia and learning disability
• Understand the meaning of mental capacity and Liberty protection safeguards in relation to how care is provided
• Safeguarding Adults
• Safeguarding Children
• Basic Life Support- Adult and paediatric- the UK Resuscitation Council guidelines
• Health and safety awareness
• Lone working
• Understand medication management and healthcare tasks
• Promote fire safety
• Moving and handling objects
• Assisting and moving people- overview
• Oral health
• Manage stress
• Handling Information
• Recording and reporting
• Infection prevention and control
Course Mapping
Topics |
| Links to: CQC key lines of enquiry (KLOEs) CQC fundamental standards |
| Links to other guidance |
|
|
|
|
|
The 7 standards and codes of conduct and practice that relate to your care role for Healthcare Support Worker or an Adult Social Care Worker |
| CQC KLOEs Safe: S1, S2, S6 Effective: E2, E5 Caring: C1, C2, C3 Responsive: R1, R2, R3 CQC fundamental standards Person-centred care Dignity and respect |
| Code of Conduct for Healthcare Support Workers and Adult Social Care Workers in England- Skills for care / Skills for health |
|
|
|
|
|
Duty of Care |
| CQC Fundamental standards Staffing |
| Guidance for providers on meeting the regulations Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 (Part 3) (as amended) Care Quality Commission (Registration) Regulations 2009 (Part 4) (as amended) March 2015 |
|
|
|
|
|
CQC inspection awareness |
| CQC Fundamental standards |
| How CQC monitors, inspects and regulates adult social care services -August 2019 |
|
|
|
|
|
Deal with Comments and complaints |
| CQC Fundamental standards Receiving and acting on complaints |
|
|
|
|
|
|
|
Quality and Diversity |
| CQC KLOEs Safe: S1 Effective: E1, E3, E5 Caring: C1, C3 Responsive: R1 Well-led: W1 CQC fundamental standards Dignity and respect Safeguarding from abuse |
|
|
|
|
|
|
|
Person centred care (Work in a person-centred way) |
| CQC KLOEs Safe: S1, S2, S3 Effective: E1, E2, E3, E4, E5, E6 Responsive: R1, R3 Well-Led: W1, W3 CQC fundamental standards Person-centred care Dignity and respect |
|
|
|
|
|
|
|
Communication |
| CQC KLOEs Safe: S2, S6 Effective: E2, E5 Caring: C1, C2, C3 Responsive: R1, R2, R3 CQC fundamental standards Person-centred care Dignity and respect |
|
|
|
|
|
|
|
Positive behaviour support and non-restrictive practice |
| CQC KLOEs Safe: S1, S2, S3 Effective: E2, E4 Caring: C1, C2, C3 Reflective: R1 Well-led: W2, W3, W5 CQC fundamental standards Safeguarding from abuse |
|
|
|
|
|
|
|
Privacy and Dignity |
| CQC KLOEs Safe: S1 Caring: C3 Responsive: R3 Well-Led: W1 CQC fundamental standards Dignity and respect |
| Relationships and sexuality in adult social care services Guidance for CQC inspection staff and registered adult social care providers |
|
|
|
|
|
Fluids, hydration and nutrition |
| CQC KLOEs Effective: E3 CQC fundamental standards Food and drink |
|
|
|
|
|
|
|
Food hygiene |
| CQC KLOEs Safe: S5, S6 Effective: E1, E2, E3 CQC fundamental standards Premises and equipment Safety |
|
|
|
|
|
|
|
Specific conditions -Awareness of mental health, dementia and learning disability |
| CQC KLOEs Safe: S3 Effective: E1, E2, E4 Caring: C1, C3, C4 Responsive: R1 Well-led: W1, W2 CQC fundamental standards Staffing |
|
|
|
|
|
|
|
Understand the meaning of mental capacity and Liberty protection safeguards in relation to how care is provided |
| CQC KLOEs Safe: S1, S2, S3, S4 Effective: E1, E2, E4, E7 Caring: C1, C2, C3 Responsive: R1, R2 CQC fundamental standards Person-centred care Consent |
| Mental Health Act Code of Practice 2015 Mental capacity Act code of practice- 2016 |
|
|
|
|
|
Safeguarding Adults |
| CQC KLOEs Safe: S1, S2, S3, S4, S5, S6 CQC fundamental standards Safeguarding from abuse |
|
|
|
|
|
|
|
Safeguarding children |
| CQC KLOEs Safe: S1 CQC fundamental standards Safeguarding from abuse Staffing Fit and proper staff |
|
|
|
|
|
|
|
Basic Life Support and first aid-meets the UK Resuscitation Council guidelines |
| CQC KLOEs Safe: S2, S3, S6 Effective: E1, E2, E7 CQC fundamental standards Safety |
| UK Resuscitation Council guidelines
|
|
|
|
|
|
Health and safety awareness |
| CQC KLOEs Safe: S1, S2, S3, S6 Effective: E6 Well-led: W1, W2 CQC fundamental standards Safety |
| RIDDOR COSHH |
|
|
|
|
|
Lone working |
| CQC KLOEs Safe: S1, S2, S3, S6 Effective: E6 Well-led: W1, W2 CQC fundamental standards Safety |
| Supporting staff that regularly work alone; A guide for adult social care employers- August 2019 |
|
|
|
|
|
Understand medication management and healthcare tasks |
| CQC KLOEs Safe: S3, S4, S6 CQC fundamental standards Safety |
| Professional guidance on administration of medicines in healthcare settings 2019-RCP- RCN |
|
|
|
|
|
Promote fire safety |
| CQC KLOEs Safe: S2, S3, S6 CQC fundamental standards Safety |
| HSE (Health and Safety executive) |
|
|
|
|
|
Moving and handling objects |
| CQC KLOEs Safe: S2, S3 CQC fundamental standards Safety |
| HSE (Health and Safety executive) |
|
|
|
|
|
Assisting and moving people- overview |
| CQC KLOEs Safe: S2, S3 Effective: E1, E2 CQC fundamental standards Safety |
|
|
|
|
|
|
|
Oral health |
| CQC KLOEs Effective: E1, E2, E4, E5, Responsive: R1 Safe: S3 CQC fundamental standards Person-centred care Dignity and respect |
|
|
|
|
|
|
|
Manage stress
|
| CQC Fundamental standards fit and proper persons employed |
|
|
|
|
|
|
|
Recording and reporting- Handling Information |
| CQC KLOEs Safe: S1, S2, S3, S4, S5, S6 Effective: E1, E2, E3, E4, E5, E6 Caring: C1, C2, C3, Responsive: R1, R2, R3 Well-Led: W1, W2, W3, W4, W5 CQC fundamental standards Complaints Good governance |
| using DCB1605 Accessible Information – the ‘Accessible Information Standard’- the five steps of the Standard
Caldicott Principles |
|
|
|
|
|
Infection prevention and control |
| CQC KLOEs Safe: S5, S6 CQC fundamental standards Premises and equipment |
| The Health and Social Care Act 2008 Code of Practice on the prevention and control of infections and related guidance – July 2015 |
Course Type
This course is delivered on site, at the client’s premises or nominated venue.
Summary & Booking
This course involves a combination of theory and practical training, incorporating case discussion, classroom learning activities and practical assessments. It covers the CQC statutory annual refresher training requirements and is valid for 1 year and includes practical skills assessments for staff to demonstrate competency. This course over cover a short unit on the CQC inspection process, to enable staff to better understand the inspection process and so better support their organisations when inspected. The course is regularly updated to cover the latest CQC guidance (for example the oral healthcare requirements).